Privacy Statement

Version: 27-04-2025

Language Disclaimer
‍This Privacy Policy is a translation of the original Dutch version ("Privacybeleid"). In case of any discrepancies or differences in interpretation between the English translation and the original Dutch version, the Dutch version shall prevail.

Goodweigh is responsible for processing personal data as set out in this privacy policy.

Contact details

Personal data that we process

Goodweigh processes your personal data because you use our services and/or because you provide this information to us yourself.

Below is an overview of the personal data that we process:

• First and last name
• Internet browser and device type
• Bank account number
• Gender
• Birthdate
• birthplace
• Address details
• Phone number
• E-mail address
• IP address
• Other personal data that the customer actively provides, for example by creating a profile on our website, in correspondence and by telephone
• Location information
• Information about your activities on our website

Special and/or sensitive personal data that we process
Goodweigh processes the following special and/or sensitive personal data about you:

• health
• Social Security Number (BSN)

Goodweigh processes your personal data for the following purposes:

• To offer you the opportunity to create an account
• Handling your payment
• To develop and provide customized weight loss treatments, monitor your progress, and ensure that your treatment plan is appropriate.
• To communicate with healthcare providers who are involved in your care.
• Sending our newsletter and/or advertising brochure
• To be able to call or email you if this is necessary to perform our services
• Informing you about changes to our services and products
• To deliver goods and services to you
• Goodweigh analyses your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

Legal basis for processing

We process your personal information on the following legal grounds:

• Consent: To process your health data, we rely on your explicit consent, which you can withdraw at any time.
• Vertrag: We process your data for the execution of the weight loss program contract between you and Goodweigh.
• Legal obligations: Some data is processed to comply with legal obligations, such as maintaining medical records.

How long we keep personal data

Goodweigh does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. The personal data collected will be stored as long as you have registered to use (among other things) our website. Thereafter, the collected data may be stored for historical, statistical or scientific purposes, in which case Goodweigh will strive to keep it in a form that no longer allows you to be identified. Medical data is stored in accordance with the legal retention periods for medical records.

Sharing personal data with third parties

Goodweigh shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Goodweigh remains responsible for these processing operations. In addition, Goodweigh provides your personal data to other third parties. We only do this with your explicit consent.

• Partner pharmacy: To ensure that you can receive the medication you need, we share relevant personal data with our partner pharmacy. This includes sharing your prescriptions and any other necessary medical information. In addition, we can use this data to check for countermedication via the national switching point (LSP). This ensures that the medication is safe to use in combination with other medications you may be taking.
• Prescribers: For optimal treatment, it is sometimes necessary to share your medical data with your treating doctor. This enables your doctor to get a complete picture of your health situation and to adapt the treatment accordingly. This includes providing your patient data as part of the online questionnaire, if you have given your consent.
• Payment processor: To handle your payments securely and efficiently, Goodweigh has partnered with Stripe. When you make a purchase on our website, your payment information (such as credit card or bank details) is processed directly by Stripe. Goodweigh does not have access to these payment details. Stripe processes your information in accordance with their own privacy policy and the highest security standards.
• Statutory bodies: If we are legally obliged to provide personal data to government agencies or supervisory authorities.
• Third-party advertising services: We may share your personal information with third parties that we work with to provide us with customized advertising services.
• Service Providers: We share your personal information with various third parties that we depend on to perform a variety of services on our behalf and to grow and improve Goodweigh's business, including: IT service providers (including cloud IT service providers, such as Amazon Web Services), payment system operators (such as Stripe), courier companies to deliver your orders (such as PostNL), and any other organizations that provide us with technical and support services.

Cookies, or similar techniques, that we use

Goodweigh uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Goodweigh uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements.

On your first visit to our website, we already informed you about these cookies and asked for your permission to place them.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via your browser settings.

For an explanation, see: https://veiliginternetten.nl/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Cookies are also placed on this website by third parties. These include, for example, advertisers and/or social media companies.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Goodweigh and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to support@goodweigh.nl.

To ensure that the request for inspection has been made by you, we ask you to send a copy of your ID with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and social security number (BSN) black. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Goodweigh would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Goodweigh takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via support@goodweigh.nl.

Changes

Goodweigh reserves the right to change this privacy policy. Changes will be announced in good time via the website or by e-mail.